Clear terms, fair dealing
Terms of sale & service
Last updated: 20 August 2026. These terms cover purchases, warranties, repairs and trade-ins at our Nairobi shop. Ask us anything before you buy, we are happy to explain.
1. Products and pricing
Prices shown on the site are starting points and change with stock and market rates. The final price is always confirmed with you, in-store or on WhatsApp, before payment.
Laptops marked "ex-UK" are used business machines imported from the UK, graded, wiped and tested in our shop before display. Condition grading and any cosmetic wear are explained to you before purchase.
2. Warranty
Primary hardware carries a store warranty, typically 3 to 12 months depending on the unit and parts availability. The exact warranty period is confirmed with you at sale and covers hardware faults under normal use. It does not cover physical damage, liquid damage, unauthorized repairs, or software issues. Keep your receipt, it is your proof of purchase.
3. Repairs and diagnostics
Diagnostics are quoted before any paid work begins. You approve the quote and the time estimate first, and we never start paid work without your go-ahead.
Data recovery is performed to professional standards, but no recovery can be guaranteed. Always keep backups of important files where possible.
4. Trade-ins
Trade-in valuations are done in-store on the condition of the device at that moment, and the value is applied toward a new purchase on the same visit. Valuations are at our discretion and are not binding if the device condition changes.
5. Payments and refunds
Payment is in Kenyan Shillings by cash or mobile money at the shop counter. Faulty hardware under warranty is repaired or replaced at our option; refunds are handled case by case in-store and documented with a receipt.